K & J Flooring – Credits & Refunds Policy

 

Overview

At K & J Flooring, we take pride in delivering high-quality craftsmanship and customer satisfaction. Because our services involve custom labor, materials, and scheduling, our refund and credit policy differs from standard retail returns.

This policy outlines how refunds, credits, cancellations, and adjustments are handled.

Estimates & Deposits

  • All project estimates are valid for 30 days unless otherwise stated.
  • A deposit is required to secure scheduling and order materials.
  • Deposits are non-refundable once materials have been ordered or work has been scheduled, except in cases outlined below.

Cancellations

  • Before materials are ordered:
    You may cancel your project and receive a full refund of your deposit.
  • After materials are ordered:
    Deposits are non-refundable, as materials are often custom-ordered and non-returnable.
  • After work has begun:
    No refunds will be issued for completed labor. Partial refunds or credits may be considered at our discretion based on work completed.

Materials Policy

  • Flooring materials (hardwood, vinyl, laminate, tile, etc.) are typically special order and non-returnable.
  • Any unused materials remaining after project completion are the property of the customer unless otherwise agreed.
  • Manufacturer warranties apply to materials and are handled directly with the manufacturer when applicable.

Workmanship Guarantee

We stand behind our work.

  • If you experience an issue related to installation, you must notify us within 30 days of project completion.
  • We will inspect the issue and, if determined to be due to workmanship, we will:
    • Repair the issue at no additional cost, or
    • Provide a reasonable credit or partial refund at our discretion

This does not cover:

  • Normal wear and tear
  • Damage caused by water, pets, furniture, or improper maintenance
  • Issues related to subfloor conditions not visible at time of estimate

Refunds (If Applicable)

Refunds are only issued under the following conditions:

  • Work has not yet started and no materials have been ordered
  • A project is canceled within the allowable timeframe
  • A service issue cannot be reasonably corrected

Approved refunds will be processed to the original method of payment within 5–10 business days, depending on your financial institution.

Credits

In some cases, service credits may be issued instead of refunds. Credits can be used toward:

  • Future flooring services
  • Additional repairs or upgrades

Credits are valid for 12 months from the date issued.

Change Orders & Adjustments

Any changes to the original scope of work may result in:

  • Additional charges
  • Adjustments to timeline
  • Updated invoices

All change orders will be reviewed and approved before work continues.

Late or Missing Refunds

If you haven’t received an approved refund:

  1. Check your bank account
  2. Contact your credit card provider
  3. Contact your bank

If the issue persists, please reach out to us directly.

Exchanges

Because our services are custom and installation-based, we do not offer traditional “exchanges.” However, we will work with you to resolve any issues through repair, replacement, or credit when appropriate.

Need Help?

For any questions regarding your project, refunds, or credits, please contact:

K & J Flooring
📧 Email: kj.flooring@yahoo.com
📍 Address: 4668 Plymouth Ave, Yorkville, 60560
📞 Phone: 708-307-1763